The frequency with which each of your core questions appears on your card payment terminals can be adjusted from the main Question settings for your outlet. 

To access the individual questions settings for an outlet, select ACCOUNT, choose the which outlet you'd like to adjust the settings for, and then select Questions from the left-hand menu.

To begin with, all 5 core questions are asked on a roughly 1 in 5 rotation when the frequency is set to medium.

You can set a particular question to be asked more or less frequently if you change the frequency to low or high.

Changing your weighting settings can be useful if you want to dig into a particular function of your business or even test a potential change ahead of time using a custom question.

Please click here to read more about adding custom questions.