Quick Guide to your Dashboard Charts

Performance Over Time
The Performance Over Time chart allows you to see the variation of customer perceptions and how they score against your Average Transactions Value, Response...
Wed, 28 Jun, 2017 at 4:30 PM
TruMetric Time Comparisons chart
The TruMetric Time Comparisons chart allows you to track your performance over periods of time at a glance so that you can see how your scores, average tran...
Wed, 28 Jun, 2017 at 4:30 PM
Key Stats
This chart shows you what percentage of your customers have chosen to answer a rating question rather than skip it, along with volumes of questions answered...
Wed, 28 Jun, 2017 at 4:31 PM
Spend by TruSegment chart
What's the financial impact of turning indifferent customers into fans?  The Spend by TruSegment chart lets you explore the relationship between you...
Wed, 28 Jun, 2017 at 4:32 PM
Average Transaction Value by TruSegment
On the Average Transaction Value by TruSegment chart can show you that happy customers often spend more with your business. The TruSegment is calculated...
Wed, 28 Jun, 2017 at 4:41 PM
Day & Time Heatmap
The Day & Time Heatmap provides a visual representation of how your customers' experience changes throughout the day and over the week.   Yo...
Wed, 28 Jun, 2017 at 4:43 PM
Your TruTargets
If you have chosen to set your business targets, you will be able to measure them in this chart. Please click here for step-by-step instructions on how to s...
Wed, 28 Jun, 2017 at 4:48 PM
Ratings by Numbers
The Ratings by Numbers chart  breaks down the number of ratings you have received at each score between 0 and 9 across each of your 5 metrics. By clicki...
Wed, 28 Jun, 2017 at 4:48 PM
TruMetrics by Numbers
The TruMetrics by Numbers chart allows you to see your overall Rating Quantity which is the number of ratings you have received for each of your 5 metric qu...
Wed, 28 Jun, 2017 at 4:50 PM
Your Outlets (for businesses with more than one outlet)
I The Your Outlets table enables you to compare the performance of some or all of the outlets in your organisation across a variety of measures, Click...
Wed, 28 Jun, 2017 at 4:54 PM